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Summary of Experience

Professional Background

Resume Download - Click Here

With 20 years’ career experience, I am a dynamic and accomplished leader.  A leading industry magazine published an article detailing my profile, projects, and accomplishments.  I am the creator of "iParts by AIS", a mobile application for the iPhone / iPad, providing companies with parts identification, re-stock / supply and procurement capabilities.  

 

I am a certified Salesforce.com administrator.  I led a successful Salesforce.com CRM implementation project inclusive of account management, tracking, workflow, forecast and reporting capabilities.  I served as the administrator and subject matter expert of Salesforce.com CRM (click here for details of my salesforce experience).  Having a passion for improving user experience, I have led three successful website development projects. All websites contained features that were "first to market" which established the leader role in e-commerce with-in the market it served. 

 

I have many years experience in a leadership role, having management duties as well as responsibilities for overall business success.  As the leader of a Maintenance, Repair, and Overhaul business unit, I created a repair and overhaul vendor network to outsource the overhaul and repair of aircraft brakes and starter generators, expanding API's capabilities.  Processes were developed to manage each job and vendor, resulting in fast turnaround times and ultimately, ensuring the program’s success.  Through negotiations with the vendors of API's repair and overhaul network, I established the largest rotable pool and availability in API's history. 

 

In conclusion, having excelled in many different aspects of a business, I am a cross-functional professional that is fully capable to deliver results in multiple aspects of a business.

General Manager / Salesforce Administrator & Dev.

Aerospace Products International
August 2015 - January 2017

Summary:

Multiple duties including all Salesforce.com architect, administration, and development.  Also, leader of the maintenance, repair, and overhaul business unit for API, accountable for the P&L. Responsible for supply chain management.  Responsible for all sales and marketing, including the creation of brochures, emails, and website digital marketing (utilize html and bootstrap for responsive design).

  • Salesforce.com administration and development.  Ability to understand the business and identify business needs.  Proficient with the design, configuration, customization and implementation of Salesforce and 3rd party applications.  Create new custom objects, workflow rules, reports and dashboards as necessary. Developed product configurator to assist sales in proper product identification and minimize errors.  Train users in the proper use of the CRM and monitor user acceptance.  Monitor nightly data imports from Jitterbit for integrity.  Interface with user community as necessary.  

  • Website administrator.  Responsible for all content, graphics, and functionality.  Utilize bootstrap CSS and html when developing static webpages.  

  • Direct all Marketing. Manage and / or develop all written and graphic communications such as press releases, emailers, and brochures (click here for example brochure). Manage and prepare all aspects of tradeshow events, from booth selection to transport, attendance and completion.

  • Established a network of external vendors to support and grow MRO business unit.  Utilizing lean principles, established processes and communication to integrate external vendor services allowing for order management and tracking.

  • Created the largest range and depth of rotable pool availability through vendor relationships and agreements in API's history. 

  • Stabilized inventory, to support our manufactured product lines, by implementing min / max stocking strategy, taking into account component lead times and current availability.

  • Doubled number of units sold from prior year. 

  • Expert level experience with Microsoft Office Applications including excel (formulas, macros, visual basic, etc.)

Business Director

Aerospace Products International
October 2013 - August 2015

Summary:

Led the merger and integration between Aerospace Products International and Avionics International Supply.  Established and managed the North Texas call center and presence for API.  Directed multiple projects including the development and implementation of the Salesforce.com CRM and the development of API’s new website. 

  • Project leader for website development team. Analyze the business, I determined the requirements and business processes based upon existing infrastructure and business goals.  Provide guidance and support to both internal IT team as well as external, off shore, 3rd party web development company. Overcame technical limitations of existing infrastructure to deliver intuitive website.  

  • Serve as website administrator.  Responsible for all content, graphics, and functionality.  Website feature “In-stock” alerts allow demand reporting for supply chain planning.  Integrated website with Salesforce.com Service Cloud leveraging Salesforce Chat with Cases and Solutions.  API’s website is considered by its customers to provide the best user experience in the market it serves.

  • Project leader for Salesforce.com CRM implementation team. Analyze business requirements and processes in determining solution.  Ran weekly meetings assigning tasks and evaluate progress. Provide Salesforce.com application and interface design and build, test and deployment. Utilize sales cloud and service cloud along with forecast and various workflow rules.  Developed many custom applications including a product configurator to assist users in meeting customer requirements.  Present and train employees on the proper use of the Salesforce.com CRM.  Serve as the administrator and subject matter expert.

  • Manage the day to day operations of API’s North Texas call center.

  • Responsible for all Marketing (brochures, emailers via Salesforce & Constant Contact, webpages, etc).

  • Expert level experience with Microsoft Office Applications including excel (formulas, macros, visual basic, etc.)

Vice President

Avionics International Supply, Inc.
April 2009 - October 2013

Summary:

Accountable for Sales, Marketing, Operations and IT.  Established new distribution channels and new product development that reduced older excess inventory.  Created iParts by AIS, a mobile application for the iPhone and iPad, one of the first of its kind in the Aerospace market.

  • Reorganized sales and marketing to promote consistency and accountability. 

  • Developed and maintained intranet site to provide up to date communications including daily sales revenue and weekly / monthly goals.  Intranet also tracked employee PTO and provided scheduling. 

  • Defined the process and developed workflow management system (software) for our Calibration business unit.  Provided tracking and scheduling capabilities.

  • Established new sales opportunities and revenue sources through the development of new distribution channels. 

  • Created new product line, “Grab n Go” multi kits which reduced older excess inventory. 

  • Designed and developed “iParts by AIS”, a feature rich iPhone / iPad app that assist customers in identifying and stocking products resulting in increased customer engagement and sales.  The mobile application included the product catalog with search functionality. 

  • Developed a digital catalog template allowing internal product managers to create product catalog pages dynamically, thereby reducing catalog development project cost eliminating the need for outsourcing expensive graphic development companies.

  • Direct all Marketing. Manage and / or develop all written and graphic communications such as press releases, emailers, and brochures. Manage and prepare all aspects of tradeshow events, from booth selection to transport, attendance and completion.

  • Expert level experience with Microsoft Office Applications including excel (formulas, macros, visual basic, etc.)

Manager Business Development & Technology

Avionics International Supply, Inc.
June 2004 - April 2009

Summary:

Featured in Avionics News Magazine, detailing my profile, projects, and accomplishments (click here to download article).  Established dealer website program, lead website development team in the deployment of several websites. 

  • Established a dealer website program where authorized product resellers can obtain a cost effective e- commerce website, inclusive of all products and services that are distributed by my company.

  • Network Administrator for call center.  Proficient with Exchange, SQL, Microsoft Dynamics AX (ERP), Active Directory, Nortel Meridian telephone system, firewall and various networking equipment.

  • Assisted in Microsoft Axapta ERP upgrade from 2.5 to 4.0

  • Website administrator.  Responsible for all website content and graphics. 

  • Developed printed product catalogs consisting of all products and services that were included in the company’s product portfolio (click here for example).

  • Direct all Marketing. Manage and / or develop all written and graphic communications such as press releases, emailers, and brochures. Manage and prepare all aspects of tradeshow events, from booth selection to transport, attendance and completion.

  • Expert level experience with Microsoft Office Applications including excel (formulas, macros, visual basic, etc.).

Senior Sales Engineer

Intelect Network Technologies
December 2001 - June 2004

Summary:

Intelect Network Technologies is a manufacturer of communication critical fiber optic backbone communication equipment (SONET / SDH).  

  • Manage international team of VAR’s and Reps.  

  • Subject matter expert of fiber optic SONET / SDH multiplexers OC-3, OC-12, and OC-48. 

  • Create solutions and prepare technical requirements documents that include technologies such as, OC-3, OC-12, OC-48, Gigabit Ethernet over SONET, T1, DS3, Video, RS232, 422, and 485.  

  • Instructor of product training course; perform staging, provisioning and troubleshooting as necessary.

  • Assisted in the fiber optic backbone design and implementation of the following; Alaska Pipeline, Olympic Pipeline, light rail systems in Singapore and Taiwan, traffic systems in Ohio, Texas, New York, and Florida.

Senior Sales Engineer

Madison River Communications
January 2000 - December 2001

Summary:

Madison River Communications is a competitive local exchange carrier (CLEC) specializing in the delivery of data and voice services via ATM technology.

  • Subject matter expert of ATM broadband data solution.

  • Prepared solutions that implemented ATM technology for site to site or multi-site data transfer requirements.  

  • Instructor of product training course covering many data solutions such as DSL, Frame Relay, and ATM cell technology.  

  • Provide post-sales support, conduct customer site-surveys, and coordinate with internal and external resources to insure solution accuracy.

Senior Technical Applications Consultant

ICG Communications
August 2017 - January 2000

Summary:

ICG Communications is a competitive local exchange carrier (CLEC) specializing in the delivery of data and voice services via leased circuits provided by the incumbent local exchange carrier.

  • Team leader and subject matter expert of voice and data product offering; T1’s, POTS circuits, Digital / Analog Trunks, ISDN and DS3.

  • Provide product training, create solutions, and prepare proposals in support of various sales teams.

  • Determined financial feasibility of non-standard customer requirements and provide methods of implementing solutions in a cost effective / profit driven manner.  

  • Identify and resolve process errors that result in lengthy turn-up intervals for customers.

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